Managing Performance Through Accountability Conversations

Lenny Pollack, Ph.D., Professor of Practice at Penn State University, will discuss the ways your organization can use accountability conversations at critical steps in the performance evaluation process to influence employee performance. 

Dr. Pollack will also review the best ways you can: 

• Use performance standards as a tool for shaping successful employee performance and as criteria for evaluating individual and group performance

• Use a five step conversation when addressing shortfalls in performance
• Link responsibilities and performance standards with company goals
• Refine your positive and corrective performance feedback skills
• Use standards to foster accountability